Refund policy

Returns & Refund Policy

Art Prints (Self-Fulfilled)

I take great care in packaging every print to arrive in perfect condition. I do not accept returns or offer refunds for change of mind.

However, if your print arrives damaged or faulty, please contact me within 14 days of delivery at hello@nelliesable.com with:

• Your order number
• Photos of the damage

I will arrange a replacement or refund at my discretion.

B Grade Prints

B grade prints are sold at a reduced price and are clearly described as having minor imperfections. These imperfections are not considered faults and do not qualify for returns or refunds.

Teemill-Fulfilled Products (Fine Art Prints)

Products fulfilled by my print partner Teemill are subject to the following:

Damaged items: If an item arrives damaged, please send a photo to hello@teemill.com with your order number and images of the damaged item. You may be asked to return the item for inspection, after which a free replacement will be sent.

Lost items: Please allow up to 28 days before reporting an item as lost. If an item is lost due to insufficient delivery information, a replacement cannot be guaranteed. Items returned to sender will be held for 30 days and then recycled if unclaimed. Redelivery can be arranged at cost.

Shipping times: All delivery estimates are estimates only. We have no control over third-party couriers and cannot guarantee delivery times.

UK Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.